Carry the conversation across channels
When all your channels, including customer reviews, are connected, customer conversations are seamless, agents are more productive, and customers are happier.
Manage Trustpilot reviews from within Zendesk's customer service and engagement platform.
Zendesk is a service-first CRM company that builds support, sales, and customer engagement software designed to foster better customer relationships.
Trustpilot and Zendesk
Use this integration to manage reviews from Zendesk without logging into Trustpilot or changing your existing customer service workflow. Each new Trustpilot review automatically creates a Zendesk ticket. Reply directly from Zendesk and automate tasks with triggers and macros.
Use Cases
Increase brand loyalty
Respond to all reviews quickly and personally, solve problems, and give your customers an experience that keeps them coming back. 79% of consumers say that when a company responds to negative reviews and comments, it increases their trust in the brand (Trustpilot Consumer Survey, 2019).
Deliver a better customer experience
Learn from your customers to find out what works, what doesn't, and how you can improve your products and services.