How Trustpilot and PayPal Collaborate
Trustpilot ratings and review data offers PayPal a tool to evaluate merchant applications, and gives officers tangible, transparent data about something that’s often hard to quantify: honest customer experiences.
PayPal receives merchant applications from businesses hoping to use their various tools and services, from accepting payments to managing orders. An in-house compliance team at PayPal thoroughly vets each application by examining the business’ overall health.
Via Trustpilot’s API, PayPal will look at data from millions of customer ratings and reviews as part of its evaluation and validation process for new business merchants applying to use their services.