Inside Trustpilot

Meet the new Trustpilot business experience

Tuesday 16 November 2021
Trustpilot update: Meet the new Trustpilot business app

Intuitive, insightful, and focused on key business outcomes. Your most meaningful insights are now front and center.

With invaluable feedback from businesses like yours, we enhanced the Trustpilot business experience, speeding up load times, improving flows, and adding new pages into key performance metrics so you can continue to make the most of your customers’ feedback.

Because if you know, you grow.

Take a look!

Here’s what’s new

TrustScore Insights

We know your TrustScore is super important to your business, so we made sure it’s really easy to monitor.

The recently added TrustScore Insights page gives you a deeper view of your star rating, so you can take the right steps to grow or maintain it. Compare your score against others in your industry, and learn how it’s trending over time.

NEW Reach Page

Reviews help you build a stellar online presence, right where shoppers are researching their next purchase. Now you can see just how many eyes are on your profile page with the new Reach page, which shows where and how folks are finding you.

You can monitor your SEO performance, see trends and compare your reach to industry competitors.


Our TrustBox widgets are great at driving onsite purchases and lowering abandonment, but with so many, it can be hard to choose what’s best for you. We get it, and that’s why we’ve taken tons of historical data to offer you personalized widget recommendations based on your specific goals.

Invitation Status

Say good-bye to an endless scroll! You can now easily monitor past and scheduled review invitations with improved filtering, search, troubleshooting and exporting.

Service Reviews

View all of your reviews in one place and use smartlists to quickly prioritize reviews to share, respond to, and investigate. We’ll also offer expert advice on how to best handle those tricky reviews and where to share the ones you love.

And we’re only getting started. Over the next couple of months, we’ll be making even more enhancements to your experience. We’re pumped to be growing with you!

See the changes for yourself.


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