That’s why Grand Shoes, a Swedish retailer, promises trendy and sports shoes to all its customers. The company’s maximum dedication to customer satisfaction has helped them gather an amazing 4.9/5 TrustScore, from over 2,200 reviews on Trustpilot (please note that those numbers were updated on the 25th of March 2021).
So, how did Grand Shoes make it happen?
Grand Shoes believes in providing their customers with the best quality products, the best customer experience, and the best customer service they can deliver. Customer feedback has helped the company build credibility from the ground up, and gain new customers’ trust faster.
Our review experts recently met with their Swedish team to better understand why they chose Trustpilot to grow their reputation in Sweden and abroad, and how they make the most of their reviews to continually grow and improve.
Discover their story below from the founder and CEO of Grand Shoes, Fredrik Hammarqvist!
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